I bought this in the February for my grand daughters birthday in July and within three weeks of her having it the hand had come off. She loved the doll and took it bed with her, ...view moreleaving it in her bed each morning ready for her to cuddle that night and so the doll hadn't been roughly handled at all. The manufactures response was that as I had had the doll for 6 months they werent interested in any solution. As a mother and grandmother i have purchased many dolls over the years and all have lasted many months and even years, so if you only want a doll for 5 months sitting on a shelf and 3 weeks playing time this is probably the doll for you, but definately not if you want value for money. view less
Sadly when this doll arrived despite the cute face, good size and being soft it was really badly put together in the cheapest way. The sleeves aren't there under the coat so it's j...view moreumper just ends to soft fabric arms. The coat is horrible crackly plastic with poor stitching and no lining and the dolls eyelashes were already falling off on arrival. I sent it back. Very disappointing. view less
The doll is absolutely beautiful. He arrived in a plastic bag and small box so presentation wasn't great if you were giving this as a gift but he was safely packed with no damage. ...view moreCompared to other dolls (including well known brands) the doll is the most realistic I have seen, it's great value and seems to be well made, although as yet it hasnt been played with as it is a gift for Christmas. The clothes aren't the best quality but can be taken off and replaced by baby clothes, newborn size fits perfectly. The delivery was quicker than I expected and I've had no issues, I was sceptical about buying the doll due to some of the bad reviews I've read but I'm glad I did buy it as it is lovely and great value. view less
Bought for mum who has dementia and is in a nursing home. She loves this doll. Beautiful eyes and beautifully dressed. It's a great comfort to her. I would highly recommend anyone ...view moreto buy this doll. Great value at the price also. view less
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Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by this form If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by this form
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
